The customer is the king here. If he is not satisfied with the service that you provide he can easily shift to other dry van company that might amaze him with a good quality and efficiency. A satisfied client is a potential long-term business partner.
Trust me you need more long term clients in your base because the stability of your company depends on those loyal clients. Long-term clients are actually the backbone of your business.
Not to mention that if your clients are satisfied with your service they will gladly recommend your trucking services to other companies. One satisfied client will attract new clients for your dry van trucking company.
4. Check Dry Van Dispatch Department Performance
Checking the performance on the dispatch department is a way to find the cracks and improve them. Don’t do that aggressively but do it in a way that you will motivate them to improve their performance.
Source: www.jakoba.com
Checking the performance of the dry van dispatch department will give you heads up on what is actually going on in your trucking company.
