Start contacting the shippers and try to find direct flatbed loads:
- Use flatbed loads software’s
- Try to contact them by phone
- Have a meeting with the decision makers
- Give them starting benefits that are hard to resist
- Allow periodical promotions for them
100 THINGS TO KNOW ABOUT GPS AND FLEET MANAGEMENT
Hey! I'm George J. Magoci and I will send you a FREE eBook where you can learn 100 Things To Know About GPS and Fleet Management.
7. Have The Best Customer Service You Can Get
The fact is that when you are caring flatbed loads for your clients you need to guide them through the process of transportation.
Teach your team to be
- Polite and efficient
- To respond effectively
- To solve the issue at the moment of appearing
Source: business.reviewbuzz.com
How can I do that? You need to give them best customer service during the process of the transportation. If they have a million of questions your people need to be there for them, sharp and prepared to give the information that they require about their flatbed load.
If it is necessary to mail them every new change then mail them. If you provide the best customer service you will earn costumers trust and they will appreciate your effort to build a long-term business relationship with you.
