Should I negotiate about the price? Whether preparing direct order load for clients or you are doing that indirectly thru a broker always be prepared for price negotiations.
Maybe a small discount for your client will give him feeling that he is privileged and important, give him additional reason to give you future recommendations.
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They have a great communication skill and are always polite and nice
Dispatchers have to be calm to be in control of the situation especially in emergency circumstances. Excellent communication skill gives you advantage over the situation. Your ability to speak, listen and analyze the conversation gives you power to affect on the process to lead to a successful outcome.
It is always good to be polite especially when you are dispatcher. Sometimes you may run into a nervous client, remember your voice is your power tool to keep the situation under control. Excellent communication skills open doors to new possibilities.
Conclusion
Dispatcher is not just a person that answer calls or at least not a good one. Great dispatcher have excellent knowledge of the trucking industry and mind blowing intuition.
