Remember, they are planning and negotiating deals between numerous shippers and carriers so you are not their first concern, or priority.
4. They don’t issue ‘Truck Order Not Used’ if the order is cancelled
‘Truck Order Not Used’ (TONU) is basically, a truck was contracted/reserved but for whatever reason (on the customer’s side) it was not needed or used.
There are a variety of reasons why this can happen. However, the driver should still be paid for his/her time. It is estimated that 80% of the time freight brokers won’t make sure that you are reimbursed.
Source: www.overdriveonline.com
My advice here will be: If possible, make sure all your agreements with the broker are in the written agreement.
If there is not a specified TONU clause in the contract you- if you acting like an owner operator, and / or your driver are left without anything.
In many cases you will still be required to pay your driver (depending on your driver agreements).
5. They don’t provide accurate/detailed info regarding the load
Something that is essential for both the carrier and the trucker is all the available information regarding the load.
