They might arrange for more than one carrier to make the pickup. This way they are paid for setting up the service twice.
Source: www.suretybonds.org
Mistakes can happen, brokers are only humans too. And they will do what it takes to fix or compensate for their mistakes. But there are shady companies out there, who actually do this on purpose, or really don’t care.
All they are concerned with is the sale. Proving this was intentional can be hard and court costs can get expensive.
7. False Damage Claims
Everyone knows that filing a false claim is fraud. It is not legal nor is it ethical. That doesn’t stop it from happening.
Basically what happens is; the broker will file a claim reporting damage had occurred to the cargo in transit. It is then the carrier’s responsibility to cover the broker’s cost.
Source: apps.primefloral.com
There are times that a broker might file the claim 7 or even 10 days after delivery was made. Then, depending on the contract, they will make a claim against your company to cover the cost of damages.
