Only when providing exceptional customer service, your company distinguishes from the competition. That shows your commitment to them and achieving true customer loyalty.
Once you achieve this goal, you will discover the strongest, or the weakest factors affecting your supply chain.
Conclusion
When you are running a business, especially a transportation company, satisfying the customers is never easy.
Continually, you need to take care of so many obligations like the cargo safety, getting the cargo on time etc.
These are the factors that affect trucking companies the most when it comes to customers.
