Another consideration that I can’t stress enough, is the importance of accuracy. It might not seem like a big deal, but getting the address wrong could create a huge logistical nightmare. Just imagine if your dispatcher put the delivery address as Springfield Illinois instead of Springfield Missouri! Now, that is what I call a nightmare!
Keep in mind you need to protect the freight especially if you are the one responsible for it, and to always inspect the cargo for damage before accepting responsibility and signing for it. It doesn’t matter if the damage was hidden or just overlooked. It also doesn’t matter where or when it occurred. What matters is who was physically and officially responsible for it at the time the damage was discovered.
What is your biggest concern regarding freight charges? Have you even had a discrepancy? How did you handle it? Share your experiences dealing with freight charges.
