The first and the foremost focus of GPS technology in the HVAC industry is to enhance the routing and dispatching capabilities.
Yet, once HVAC companies enhance their routing and dispatching capabilities, they are going to enjoy improved customer service.
Henceforth, improving customer service and straight proportionally to that HVAC company’s success, seems to be the most impactful benefits.
After few surveys being conducted with HVAC customers, we can see the following facts and figures:
- 12% of customers would never rehire a HVAC company that was later for 15 minutes;
- 23% of customers would never rehire a HVAC company that was later 15 minutes;
- Whereas 64% of customers would never rehire a HVAC company whose technician has arrived one hour later than the agreed appointment;
Thereupon, it is crystal clear that GPS technology can contribute a lot into improving your customer service and by that to improving your HVAC company’s success.
Reduced Fuel Costs
The numerous improvements that the GPS technology has gone through has brought yet one more benefit for HVAC Company’s success- which is the ability to reduce fuel costs.
