The all medical suppliers are connected with each other and if you make a mistake it might cost you a lot.
Advice for drivers:
If you want to drive truck that transport health care equipment you need to have
- Clean background
- Clean drug test
- Perfect driving record
- CDL and endorsements
- Find Good Dispatchers
When you are getting involved in the healthcare logistics you need people that will take care of everything. The dispatchers are the people you need. Since you are working with temperature sensitive cargo you need these guys to control the temperature on the trailer.
Dispatchers are the people that will be alarmed if the temperature where the medications are placed drop below the recommendations.
Source: www.telerx.com
They are also the people that will have the communication with the medical providers and since the service they will provide affect your company you need to find dispatchers that are:
- Well trained
- Focused
- Reliable
- Positive
- Communicative
- Calm
- Have The Best Customer Service
Customer service is also one important part of the healthcare logistics or even the most important part because without people who are trained to help your customers the company can’t grow. You should have the best customer service!
Source: www.etherspeak.com
These are the reasons:
- Build Trust – The customer service is the part of the company that builds trust and the trust is important when you are responsible for goods that are meant for curing people and saving lives. Showing to the medical suppliers that you can provide the best customer service for them will make them appreciate more and work with you without hesitation.
- Build Clients – When you have clients that are happy with the service you provide means that you have people that are happy to recommend you to other people. It is very important to have positive feedback from your clients especially when the clients are medical suppliers. The medical world is small and having a company that is willing to say a good word for you is a huge thing.
- Reduces Problems – The purpose of having a customer service is to help your clients to reduce problems. When some problem occurs the people in the customer service will step up to solve the problem. If your customers can lean on your support and response they will be more than happy doing business with you.
- Hire Good Fleet Safety Manager
For every company that is involved in the transportation the safety is number one priority especially for the healthcare logistics. The fleet safety manager is the backbone of the healthcare logistics because he/she is the person that is making sure the OSHA regulations are conducted.
Source: www.gorillasafety.com
The fleet manager will:
- Maintain all DOT files
- Check the truck drivers license
- Control the medical exam
- Make sure the drivers earn the required endorsements …
Future of Healthcare Logistics
The healthcare logistics is relatively new segment compared with the other industries but how it looks because of the healthcare the American GDP in the next 15-20 years will grow from 18% to 26%.
