There are company owners who stay away from the drama evoked by their trucking office staff.
Notably, this is wrong.
Having the ability to confront a particular conflict is being able to anticipate the unexpected.
As shown above, conflict is oftentimes evoked by triggering the emotional state of an employee.
How many times has your gut told you to intervene in these kinds of situations?
Therefore, you need to intervene and confront the obvious situation before you let a distortion happen.
Continually, the most effective leaders are able to diffuse the tension.
More importantly, the conflict resolution is seeing opportunities that the trucking office staff does not see.
Furthermore, when dealing with this kind of problem through the lens of opportunity, the confrontation could result in a huge accomplishment.
