‘How would you feel if someone was addressing this particular behavior on you?’
With this question, you are incentivizing your trucking office staff to think differently.
More importantly, they will transform their thoughts on their behavior and will start feeling empathy towards others.
Once they feel this, they will realize what they are actually provoking among the trucking office staff.
9. Provide Them With Quality Training
As every truck driver or a particular employee receives truck driver training, the trucking office staff needs to have behavior training available.
Giving your trucking office staff a quality behavior training related to a particular conflict is just the beginning of your journey.
Having said this, once a conflict arises, teach your trucking office staff about decreasing or more importantly, stop their disruptive behavior.
Additionally, providing training at the beginning of their career is the best way to avoid conflict at your trucking company, in general.
