Good communication and negotiating skills are necessary to convince the broker to give you loads every day, dispatchers have from 5 to 60 different drivers on their board’s and around 10 trucks per day to take care of. This is not an easy task to manage, not easy at all.
This is the reason that some dispatchers are popping out of the rest, with this skills they are becoming more successful.
Have The Best Customer Service You Can Get
Customer service is the most important department of every company that has communication with the clients, because the people who work in this department are your company representatives.
Source: www.northlondonhospice.org
You need to have the best customer service in order to work with the best brokers, this department needs people who are
- polite
- efficient
- paying attention to details
- solving the problem at the moment
Solving the problems in the short time of their appearance like finding and delivering the lost paperwork as soon as they are requested by the broker will prevent delays and will avoid deadheading.
Watch Your Safety Rating and Get the Best you Can
Safety rating is an evaluation of the motor carriers, having a good safety rating means that you will deliver the load safe and on time. Freight brokers have to find the best trucking company because they want their customers to be happy with the final outcome. Brokers will not hire the company with bad safety rating.
