- collision
- load on fire during transit
- load being accidentally dumped onto a roadway
- overloading
- organised crime
- or even being run over while waiting to be loaded
The related costs can be incredibly expensive, and for this reason freight brokers prefers the best freight insurance and the best coverage for the goods.
Always be aware of the possibility that the load can get damaged or lost and make sure to find the best way to protect your load.
Develop Negotiating Skills
The negotiating skills of your employees control revenues and have a direct influence on financial performance.
We are all in our lives negotiating for something, we are doing that to pull the best of the situation or to get a win-win outcome. Employees have to buy or sell services and to do that they have to negotiate or re-negotiate regularly, with customers and suppliers.
Train your dispatchers and give them proper training programs to handle this process and to pull the best price of every load.
Source: www.win-sales-service.de
Guide them through this process, show them examples by watching others how handle different situations, believe me, some of them will even learn how to improve these techniques and they will become the best negotiators in that field.
Some people are natural, born for the customer services because they have great instincts that guide them through the process and this lead to the positive outcome for your business, if you already found this type of people be sure to keep them and motivate them, these people are your business family, treat them right and they will be always there for you.
