Dispatch department as the one that is in charge of selling the company service or finding the loads is the one that brings cash to the company.
This process brings a lot of stress and for that reason being dispatcher it is one of the most stressful jobs in the entire trucking company.
Average dispatcher makes more than 150 calls per day so it is very easy to understand why they have a bad mood sometimes and their diplomacy skills are on the lowest level.
Still, it is very easy for them to try and understand the truck drivers as well and build the relationships.
Truck drivers also have a very difficult job and I would say that having a truck on the road is similar to having a problem on the wheels. There is always something that can go wrong so attention to details is required.
Invest some resources in training dispatchers how to deal with stressful situations and I’m sure your truck drivers will be thankful to you.
