It also requires to have procedures for who is doing what in the company because when the phones start ringing and brokers start asking for POD’s or any other document if not properly set up you can easily turn this into a nightmare.
Take care of these details and focus your work on them prior to stepping into this arena and you will be able to execute all task in a few minutes:
- Train and teach your drivers how to behave in a stressful situation
- Maintain your trucks because you have multiple loads to deliver in time
- Maintain your equipment especially reefers because any issues will cause huge costs
- Train your dispatchers and educate them to be more efficient and stress-resistant
- Use advanced software for route optimization. It can save a lot of time and money.
The most common phrase used in LTL is to expect the unexpected meaning that there is a lot of times that something is not going to be as planned. If you have a load that requires 20 drop-offs that is very easy to understand.
